We are hiring Customer Support Associates to join our team in Gurugram. The role involves assisting customers, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer queries through voice/chat/email as per process requirements.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain qualified communication and customer service standards.
- Record customer interactions and update relevant information in the system.
- Escalate complex issues to the appropriate team when required.
- Meet defined quality, productivity, and customer satisfaction targets.
📌 Fresher (Gurugram)
🏢 RMV Workforce
📍 Gurugram
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