- Review activities / transactions and independently determine if the reviewed case is legitimate or dubious Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices
- Respond to and handle all the escalations / complaints from internal as well external clients via calls/emails in a timely manner When necessary, escalating problems to Management and/and collaborating with Sales team to assist in resolution process. Identify inefficiencies in workflows and suggest solutions.
- Ability to work under pressure and ensure the support has been provided to the extend to achieve end-to-end closure Data Management
- Desired Candidate Profile: Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent verbal & written communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Valuable interpersonal skills Ability to work independently and under pressure