JOB TITLE: FRANCHISE SUCCESS MANAGER

Company: G Square & Company

Brand: The Belgian Waffle Xpress (TBWX)

Location: Dhakoli, Zirakpur

Job Type: Full-Time | Work From Office (WFO)

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 7:00 PM

Salary: ₹18,000 – ₹30,000/month, based on experience and relevant skills

ABOUT THE ROLE The Belgian Waffle Xpress (TBWX) is looking for a proactive, organised, and communication-driven Franchise Success Manager to manage franchisee relationships and ensure a smooth experience throughout the franchise journey.

The role involves coordinating franchisee onboarding, store launch activities, ongoing support, and communication between franchisees and various internal teams.

KEY RESPONSIBILITIES

- Manage the complete franchisee onboarding process, from initial coordination through store launch.
- Act as the primary point of contact for franchisees and handle their day-to-day queries and requirements.
- Coordinate with Marketing, Operations, Design, Accounts, Tech, and other internal teams for franchise-related requirements.
- Coordinate and follow up on new store launch activities, timelines, and deliverables.
- Track franchisee queries, requirements, and pending tasks and ensure timely resolution.
- Provide post-opening support and assist franchisees with ongoing requirements.
- Maintain and regularly update franchisee trackers, reports, follow-up sheets, and documentation.
- Ensure timely communication and follow-ups with franchisees.
- Monitor pending tasks across departments and ensure proper closure.
- Identify recurring franchisee concerns and coordinate with relevant teams to resolve them.




- Escalate critical or unresolved issues to the appropriate management/team.
- Build and maintain strong, professional relationships with franchise partners.
- Ensure franchisees receive timely updates and support throughout their journey.

REQUIREMENTS
- 1–4 years of experience in Client Servicing, Customer Success, Operations, Franchise Management, Relationship Management, or a similar role.
- Excellent verbal and written communication skills.
- Robust follow-up, coordination, and problem-solving abilities.
- Ability to manage multiple stakeholders and tasks simultaneously.
- Strong organisational and time-management skills.
- Proactive approach with a strong sense of ownership and accountability.
- Comfortable working with Excel/Google Sheets, trackers, reports, and basic documentation.
- Ability to communicate professionally with franchisees and internal teams.
- Experience in franchise, QSR, retail, hospitality, customer success, or operations will be an advantage.

IDEAL CANDIDATE We are looking for someone who is organised, proactive, responsible, and people-oriented, with the ability to take ownership of tasks and ensure they are followed through to completion.

The ideal candidate should be comfortable coordinating with multiple teams, handling franchisee requirements, managing follow-ups, and working in a fast-paced business environment.

JOB DETAILS

Location: Dhakoli, Zirakpur

Work Mode: Work From Office

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 7:00 PM

Salary: ₹18,000 – ₹30,000/month, based on experience and relevant skills

HOW TO APPLY

Email: [email protected]

Subject: Application – Franchise Success Manager

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Franchise Success Manager (Zirakpur)
🏢 G Square u0026
📍 Zirakpur