Skills

- Knowledge & Posting Location

- FM Vendor Management

- Project Management

Minimum Qualification

- Bachelor of Engineering (BE)

KEY RESPONSIBILITIES/ ACCOUNTABILITIESFinancial / Functional Perspective

- Ensure timely processing of NOCs and related documentation

- Support collection and verification of customer records and compliance documents

- Maintain accurate records of bookings, requests, and service transactions

- Drive process adherence and documentation accuracy

Customer/Stakeholder Perspective

- Manage resident and tenant move-in and move-out processes

- Facilitate club house, amenity, and common facility bookings

- Handle customer complaints, service requests, and escalations within defined TATs

- Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

- Verify documentation and process NOCs as per company guidelines

- Maintain resident, tenant,



and occupancy databases

- Coordinate with FM, Security, CRM, and Finance teams for customer requests

- Track complaint closure and maintain service request logs

- Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

- Strengthen customer service and communication capabilities

- Promote a customer-centric culture across the site team

- Drive process improvements and digitization initiatives

- Enhance knowledge of customer service processes and systems

Locations

- Position: FM - CoordinatorLNT/F-C/1873442

- Department: RELT-Realty

- Location: AMN Tower, Powai

- Posted On: 28 Sep 2026

- End Date: 27 Mar 2027

- Required Experience: 6 - 10 Years

📌 FM - Coordinator (India)
🏢 Larsen & Toubro Infotech
📍 India