Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

- Visit customers at their residential or business addresses within your assigned territory.

- Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.

- Hold professional, respectful conversations with customers about their overdue amounts and repayment options.

- Negotiate realistic payment commitments and follow up consistently until the case is resolved.

- Collect payments strictly through authorised channels and issue valid receipts every time.

- Update every visit outcome, customer response, and collection in the app on the same day.

- Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.

- Coordinate with your State Collections Manager and share regular field updates on difficult cases.

- Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

What You'll BringMust-Have





- 12th pass minimum; graduates preferred.

- Comfort with daily field work, travel, and face-to-face customer conversations.

- DRA certification, or willingness to complete the RBI-mandated DRA training after joining.

- Willingness to cover a 30-40 km radius within your assigned area each day.

- Positive communication and convincing skills in the local language.

- A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

- 1-3 years of field collections experience with a bank, NBFC, or collection agency.

- Exposure to specific buckets such as microfinance or NPA accounts.

- Working knowledge of RBI fair practices and recovery conduct norms.

- A two-wheeler with a valid driving licence.

- Familiarity with the Jaipur area and its local communities.

Logistics

- Employment Type: Full-time

- Job Function: Collections and Recovery

- Department: Field Collections

- Location: Jaipur, Rajasthan

- Work Mode: Field-based within an assigned territory

- Travel: Daily travel across your assigned area

- Reports To: State Collections Manager

Pay: ₹16,000.00 - ₹18,000.00 per month

Education

- Higher Secondary(12th Pass) (Preferred)

Location

- Jaipur, Rajasthan (Preferred)

Willingness to travel

- 100% (Preferred)

Work Location: In person

📌 Field Collection Officer (Jaipur)
🏢 Ratch AI
📍 Jaipur