Company Description SOTC Travel Limited is a leading omnichannel travel and tourism company and a step-down subsidiary of Fairfax Financial Holdings through its Indian listed subsidiary, Thomas Cook (India) Limited. The company operates across multiple travel segments, including Leisure Travel, Incentive Travel, and Business Travel, serving diverse customer needs. Established in 1949, SOTC Travel has been escorting millions of travelers across India and worldwide for more than 70 years.

As a new-age, innovative holidaymaker, SOTC Travel focuses on making holidays a priority and encourages people to value and plan their travel experiences.

Role Description The Executive role at SOTC Travel Ltd. is a full-time, in office position based in Rajkot. The Executive will support daily branch operations, including handling customer inquiries, preparing travel itineraries, coordinating bookings with suppliers, and ensuring accurate documentation for domestic and international tours. The role involves managing customer relationships, resolving service issues, processing payments, and assisting with promotional activities and sales targets.

The Executive will collaborate with internal teams to provide timely information, maintain data in company systems,



and contribute to an excellent customer experience in line with SOTC’s service standards.

Qualifications

- Customer service and relationship management skills, with the ability to handle inquiries, complaints, and feedback professionally.
- Sales and negotiation abilities, including experience in meeting targets, cross-selling, and upselling travel products and services.
- Operational and administrative skills, such as itinerary preparation, booking coordination, documentation, and data entry accuracy.
- Communication and interpersonal skills, including clear verbal and written communication and effective collaboration with team members and external partners.
- Basic proficiency in computer applications and travel-related systems; familiarity with reservation or CRM tools is an advantage.
- Strong organizational and time-management skills, with attention to detail and the ability to manage multiple tasks.
- Prior experience in travel, tourism, or hospitality is preferred; local market knowledge of Rajkot and surrounding regions is beneficial.
- Diploma or degree in Travel & Tourism, Hospitality, Business, or a related field is preferred, or equivalent practical experience.

📌 Executive (Rajkot)
🏢 SOTC Travel
📍 Rajkot