Key Responsibilities

Customer & Order Management

- Manage customer orders throughout the order lifecycle.

- Monitor shipment progress, ETAs, and delivery exceptions.

- Coordinate with warehouses, carriers, planning teams, and customer service teams.

- Handle order modifications, cancellations, holds, and releases.

- Create, maintain, and validate order and invoice data accuracy.

Operations Management

- Oversee daily SPOC operations across APAC markets.

- Ensure compliance with SOPs, operational procedures, and service standards.

- Drive issue resolution and operational risk management.

- Support business continuity and service delivery objectives.

Stakeholder Management

- Liaise with regional stakeholders, customers, carriers, and logistics partners.

- Provide regular operational updates and performance insights.

- Build robust customer relationships and drive service excellence.

- Support business inquiries and customer escalations.

📌 Executive Operation (Mumbai)
🏢 Dhl Supply Chain
📍 Mumbai