Director - Service Delivery Reporting: Associate Vice President Shift: 4:00 PM to 1:30 AM IST 15+ years of experience in Client Success, Client Delivery or Account Management. ~5+ years in leadership roles managing managers and cross-functional teams . ~ Strong experience managing US clients and executive stakeholders . ~ Understanding of US healthcare operations: revenue cycle management (RCM), risk adjustment, medical coding, or healthcare services preferred. ~ Proven track record of client retention, account growth, and operational excellence . ~ Bachelor’s degree in business, Healthcare Administration, Management, or related field. ~ Master's degree (MBA or equivalent) preferred. Advantmed is seeking an experienced and strategic Director - Service Delivery to lead end-to-end client delivery, account growth, and client relationship management across multiple healthcare service lines. This role will oversee client-facing teams across departments, ensuring seamless delivery, operational excellence, robust governance, and exceptional client satisfaction.

The ideal candidate will have significant experience managing US-based clients, leading cross-functional teams, driving revenue growth, and building high-performing client success organizations. This individual will serve as the primary bridge between clients, operations, and leadership teams to ensure long-term client success and business growth.

Client Relationship

Management & Account Growth (30%) Own and strengthen executive-level relationships across strategic client accounts. Drive client satisfaction, retention, and long-term partnership growth. Identify opportunities for value addition and consultative engagement across accounts.

Lead Quarterly Business

Reviews (QBRs), Performance Review Meetings (PRMs/PPRs), and governance discussions. Partner with sales and business leaders to identify cross-sell, upsell, and account expansion opportunities. Develop account growth strategies aligned with client objectives.

Operations & Delivery Governance (30%)



Maintain overall accountability for end-to-end client delivery across assigned portfolios. Ensure delivery service meets contractual obligations, SLAs, quality standards, and operational KPIs. Establish strong collaboration between Client Success, Operations, Quality, Technology, and Support functions.

Monitor delivery performance and proactively address operational risks. Drive governance frameworks and executive reporting mechanisms. Lead client governance meetings and business performance discussions.

Ensure business continuity, operational scalability, and service excellence.

People

Leadership & Talent Development (10%) Drive employee engagement, retention, and professional development initiatives. Support capability building, leadership coaching, and performance management. Define and implement governance structures, RACI frameworks, and communication models.

Lead transformational initiatives that improve client experience and operational efficiency. Standardized reporting, dashboards, and performance management frameworks. Partner with executive leadership to execute strategic growth plans.

Executive

Presence &

• Stakeholder Management Revenue Growth &

• Account Expansion Leadership &

• Talent Development Change Management Program &

• Portfolio Management Revenue Growth and Account Expansion SLA and Quality Performance Governance Effectiveness Founded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans &

• MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans &

• MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education.

Total Experience

- US Healthcare Experience:
- Relocation to Gandhinagar:
- Yes/No Flexible for US Shift:
- Yes/No

📌 Executive Director - Service Delivery (Gandhinagar)
🏢 Advantmed India
📍 Gandhinagar