Position: Executive - Digital Concierge Services (Customer Service)

Job Timings: 9 am to 6 pm

Location: Nesco, Goregaon, Mumbai

Role Description:

The Executive Digital Concierge Services is responsible for delivering high-quality, efficient, and professional concierge support to members through digital channels, primarily phone and email. This role focuses on accurate execution of member requests, adherence to service standards, and ensuring a seamless and positive customer experience.

This is an entry-level to early-career role, suited for individuals who are passionate about customer service and eager to build expertise in concierge and lifestyle management services.

Key Responsibilities:

- Respond to member requests via phone and email in a timely and professional manner.
- Handle standard concierge requests such as restaurant bookings, travel arrangements, activities,
- and ticketing.
- Follow defined SOPs and service standards while managing requests.
- Ensure all requests are completed within agreed SLAs.
- Accurately log and update all member interactions in internal systems.
- Maintain clear and detailed documentation for each case.




- Conduct basic research to identify suitable options for member requests.
- Coordinate with vendors and partners to confirm bookings and services.
- Communicate clearly with members regarding request status and outcomes.
- Deliver a courteous, friendly, and professional customer experience at all times.
- Escalate complex or sensitive requests to senior team members when required.
- Support member engagement by informing them about available concierge services.
- Ensure accuracy and attention to detail in all bookings and communications.
- Adapt to changing priorities and manage multiple requests simultaneously.

Competencies/Behaviors required for job:

- Solid verbal and written English communication
- Customer-centric mindset with a service-first attitude
- Good organizational and time management skills
- Ability to multitask in a fast-paced environment
- Basic research and problem-solving skills
- Attention to detail and process adherence
- Proficiency in Microsoft Office tools

📌 Executive - Digital Concierge (Customer Service) (Mumbai)
🏢 Sodexo
📍 Mumbai