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Job Title

Executive Assistant / Operations Assistant to Founder (IT MSP)

Location

Remote

Reporting To

Founder

Employment Type

Full-Time

Role Overview

We are looking for a highly organised and proactive Executive Assistant to work directly with the founder of multiple IT staffing and Managed Service Provider (MSP) businesses.

This role goes beyond traditional calendar management. The assistant will help keep operations organised, track internal work, follow up on tickets and projects, and ensure client and team commitments are completed on time.

The ideal candidate should have experience working with IT service companies or MSP environments and be comfortable coordinating with technical teams.

You will act as the founder’s operational right hand , ensuring nothing slips through the cracks.

Key Responsibilities

1. Calendar & Meeting Management

Manage the founder’s daily calendar across multiple companies

Schedule internal team meetings and client calls

Prepare meeting notes and track action items

Ensure follow-ups from meetings are completed

2. Task & Priority Management

Maintain a structured task tracker for the founder

Remind and follow up on important priorities

Track ongoing initiatives and ensure deadlines are met

Escalate delays or blockers when required

3. Client & Internal Team Coordination

Follow up with internal teams regarding deliverables

Coordinate with clients for updates when required

Track commitments made to clients and ensure follow-through

Maintain organised communication between teams

4. MSP Operations Support

Follow up with technical teams regarding support tickets and ongoing work

Ensure important tickets or client issues receive updates

Coordinate internally to ensure service commitments are met





Maintain visibility of ongoing support or project tasks

5. Recruitment & Administrative Support

Assist with interview scheduling

Coordinate with candidates and internal interviewers

Maintain candidate records and documentation

Help organise operational documents and reports

6. Research & Information Management

Conduct research when required for business decisions

Organise documents, reports, and spreadsheets

Prepare summaries for the founder when needed

7. Founder Support

Organise daily priorities and key tasks

Filter information and highlight important matters

Ensure smooth day-to-day coordination across businesses

Required Skills

Excellent organisational and time management skills

Strong written and verbal communication

Ability to manage multiple priorities and tasks

Strong follow-up discipline

High attention to detail

Ability to maintain confidentiality

Preferred Experience

Previous experience as an Executive Assistant / Personal Assistant to a founder or business owner

Experience working in IT services, IT staffing, or MSP companies

Experience coordinating with technical teams or support operations

Comfortable working with remote teams

Tools Experience (Preferred)

Google Workspace

Slack / Microsoft Teams

Notion / Trello / Asana / ClickUp

LinkedIn

Basic familiarity with ticketing systems (Autotask, ConnectWise, ServiceNow, etc.)

Ideal Candidate Profile

You are someone who

Thinks ahead and anticipates needs

Keeps teams accountable and follows up consistently

Enjoys organising tasks and bringing structure to quick-moving environments

Communicates clearly and professionally

Works well with both business and technical teams

Is reliable, proactive, and highly trustworthy

What This Role Really Is

You are not just a PA.

You are the founder’s operational partner , helping ensure that:

- tasks are tracked
- clients are followed up with
- Tickets are progressing
- Teams remain accountable
- priorities stay organise

📌 Executive Assistant / Operations Assistant to Founder (India)
🏢 Beyond Staff
📍 India