: Executive – Assistant Manager

Location: Ahmedabad

Reports To: Branch Manager/Area Manager

Employment Type: Full-Time

Job Purpose

Assistant Manager is responsible for planning, coordinating, booking, and executing domestic and/or international tour packages. The role involves handling customer requirements, preparing itineraries and quotations, coordinating with hotels, transporters, guides and other travel partners, managing bookings, and ensuring a smooth travel experience for customers.

The Executive is expected to provide prompt and professional customer service while ensuring operational efficiency, competitive pricing, accuracy of bookings, and customer satisfaction.

Key Roles & Responsibilities

- Customer Enquiries & Tour Planning

Handle customer enquiries received through telephone, email, website, walk-ins, and other channels.

Understand customers' travel requirements, including destination, travel dates, budget, number of travellers, accommodation preferences, and special requirements.

Recommend suitable destinations, hotels, sightseeing options, transportation, and tour packages.

Design customized itineraries for individual travellers, families, groups, and corporate customers.

Follow up on enquiries and convert potential leads into confirmed bookings.

- Itinerary & Quotation Preparation

Prepare detailed day-wise tour itineraries according to customer requirements.

Obtain rates from Internal PCO Teams (Product, Contracting & Operations), and through other Online Portals wherever required.

Prepare accurate and competitive tour quotations.

Calculate package costs, applicable taxes, service charges, mark-ups, and other expenses as per company policies.

Revise itineraries and quotations based on customer feedback and budget.

- Booking & Reservation Management





Make and confirm reservations for:

Hotels and resorts, Air-tickets, wherever applicable

Local transportation and transfers , Sightseeing and excursions , Tour guides , Activities and attractions

Meals and other travel services , Issue booking confirmations and vouchers.

Verify passenger names, dates, destinations, rates, inclusions, and other booking details before confirmation.

Maintain proper records of confirmed, pending, amended, and cancelled bookings.

- Tour Operations & Coordination

Coordinate with Internal PCO Teams (Product, Contracting & Operations), and other service providers whenever required.

Ensure that all arrangements are reconfirmed before the customer's travel date.

Monitor ongoing tours and provide operational support when required.

Handle last-minute changes, cancellations, delays, and other operational issues.

Coordinate airport/railway station transfers and group movements wherever applicable.

Ensure that services committed in the itinerary are delivered properly.

- Customer Service

Maintain regular communication with customers before, during, and after their tours.

Provide customers with relevant travel information, reporting instructions, contact details, vouchers, and other required documents.

Handle customer requests, concerns, and complaints professionally.

Provide timely assistance to customers facing difficulties during travel.





Obtain customer feedback after completion of the tour.

Maintain strong relationships with existing customers to encourage repeat and referral business.

- Sales & Business Development Support

Promote the company's tour packages and travel services.

Follow up on sales leads and pending quotations.

Support the development of new tour packages and destinations.

Identify opportunities for upselling services such as upgraded hotels, sightseeing, transfers, activities, and additional destinations.

Assist the sales/marketing team with package details, costing, itineraries, and promotional offers.

Work toward assigned sales and revenue targets.

Key Performance Indicators (KPIs)

~ Number and value of confirmed bookings

~ Enquiry-to-booking conversion rate

~ Accuracy of quotations and bookings

~ Customer satisfaction and feedback

~ Response and turnaround time for enquiries

~ Repeat and referral business

~ Number of booking/operational errors

~ Timely collection of customer payments

~ Effective handling of customer complaints

~ Desired Personal Attributes

~ Customer-oriented and service-minded

~ Polite, confident, and qualified

~ Proactive and result-oriented

~ Organized and detail-focused

~ Responsible and dependable

~ Able to work under pressure

~ Attention to detail and booking accuracy.

~ Problem-solving ability and willingness to handle urgent travel-related situations.

~ Ability to work independently as well as within a team.

~ Working knowledge of MS Office, particularly Excel, Word, Outlook, and PowerPoint.

~ Willing to learn about new destinations and travel products

~Flexible regarding working hours during peak travel periods or operational emergencies

📌 Executive Assistant Manager (Ahmedabad)
🏢 Thomas Cook India
📍 Ahmedabad