Key Responsibilities

- Manage after-sales spare parts, AMC, modification, and service sales

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- Collect customer payments as per agreed payment terms.

- Coordinate and follow up on customer complaints and service requirements

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- Assign customer issues to the appropriate team members and ensure timely resolution.

- Prepare and submit quotations within the defined timelines.

- Respond to

RFQs within 2 working days

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- Process customer orders and ensure timely delivery as per the customer PO.

- Maintain solid relationships with customers to generate repeat enquiries and orders.

- Follow up on pending payments.

- Follow up on submitted quotations and track their status.

- Coordinate with the Service Team and customers to identify the correct part numbers and customer requirements

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- Maintain effective communication and coordination with internal departments.

- Maintain relevant information and communication through email.

- Track customer POs and ensure advance payments are collected as per agreed payment terms.

Key Skills

- After-sales / service sales experience

- Customer relationship management

- Spare parts sales

- Quotation preparation and follow-up

- RFQ handling

- Order processing

- Payment follow-up

- Customer complaint coordination

- Good communication and negotiation skills

- Coordination with Sales, Service, SCM and other internal teams

- MS Office / Excel and email communication

📌 Executive - Aftersales (Hyderabad)
🏢 Tofflon (India) Private
📍 Hyderabad