Job Description
Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.
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nWhat You’ll Do
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- Deliver overall sales, revenue & customer acquisition targets for the Jio Centern
- Oversee smooth daily operations, administration & service deliveryn
- Optimize productivity, resources, and cost efficiency of the centern
- Ensure compliance with statutory, regulatory & commercial guidelinesn
- Manage permissions/approvals required for local projects & deployments n
- Build strong relationships with channel partners to enhance throughputn




- Drive customer retention, manage escalations & improve NPSn
- Lead, coach & motivate cross-functional sales, service & support teamsn

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nWhat We’re Looking For
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- 10–14 years of experience in telecom, operations, sales or service leadership n
- Solid P&L; understanding with the ability to manage budgets & commercial controlsn
- Solid project management and execution capabilityn
- Excellent team management, influencing & problem-solving skillsn
- Ability to work cross-functionally and manage external stakeholdersn
- Execution-focused, customer-centric, and highly accountable leadern

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📌 Jio Center Manager (Thiruvananthapuram)
🏢 JIO
📍 Thiruvananthapuram