Job Description
Role Summary
nThe Black Belt – Manager will lead end-to-end process excellence, quality transformation, and productivity programs across T&S; domain. The role is responsible for driving measurable business outcomes through Lean Six Sigma, RCA-driven improvements, automation enablement, and cross-functional governance while partnering closely with Operations, Quality, Training, WFM, and Client stakeholders.
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n1. Transformation & Continuous Improvement
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- Lead Lean Six Sigma Black Belt projectsn
- Drive defect reduction, rework elimination, and cycle time improvement using DMAIC / Lean methodologies.n
- Identify and execute high-impact transformation opportunities aligned to business priorities and client KPIs.n
- Own end-to-end project lifecycle from problem definition to benefit realization and sustainment.n

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n2. Quality & RCA Leadership
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- Conduct deep-dive RCA using People | Process | System | Technology frameworks.n
- Lead Pareto analysis, FMEA, trend analysis, and defect heatmaps for escalations, audits, and quality failures.n




- Partner with Quality teams to improve OAR, financial accuracy, compliance scores, and audit outcomes.n

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n3. Claims Domain & Client Value Creation
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- Apply strong US Healthcare Claims knowledge across Commercial, Medicare, Medicaid, and Specialty lines.n
- Work closely with UHG stakeholders to align process improvements with payer policies and regulatory requirements.n
- Support client governance, business reviews, client visits, and escalations with data-backed insights.n
- Translate operational improvements into quantified advantages (QNI, BVM, FTE productivity, cost savings).n

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n4. Automation & Digital Enablement
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- Identify opportunities for RPA, AI, analytics, and system-led automation across claims processes.n
- Collaborate with Automation / IT teams on solution design, deployment, and benefit tracking.n
- Drive manual exception reduction and touchless process

📌 Process Excellence Manager (Bengaluru)
🏢 Wipro
📍 Bengaluru