Urgently required Domestic Sales & Customer at Lowar Parel

About Company : Our clients is an emerging global oleo chemical company with leadership in the castor-based specialty chemicals industry.

Executive Domestic Sales & Customer

Location: Mumbai – Head Office

Department: Domestic Sales

Role Purpose

Responsible for day-to-day customer service, sales coordination and order execution for the domestic Castor Oil and Castor Oil Derivatives business.

The role involves handling customer enquiries, preparing quotations, following up for orders, coordinating pricing and dispatches, managing tender requirements and maintaining accurate sales records in accordance with company processes and SOPs.

The role requires strong follow-up, commercial understanding, attention to detail and high process discipline.

Key Responsibilities

Customer Enquiries & Sales Coordination

Handle customer enquiries for Castor Oil and Castor Oil Derivatives and respond within agreed timelines.

Understand customer requirements including quantity, specifications, delivery requirements and commercial expectations.

Coordinate internally to obtain prices and prepare accurate quotations based on approved pricing formulas and commercial terms.

Follow up on quotations and enquiries and work towards order conversion.

Review Purchase Orders against agreed quotations and coordinate order acceptance and processing.

Handle customer queries and coordinate internally for resolution.

Pricing, Order & Dispatch Coordination

Coordinate with the relevant business / sales manager for pricing and special commercial requirements.

Understand and correctly apply pricing formulas, discounts and approved commercial terms.

Coordinate with Production / Plant, Planning, Logistics and Finance for order execution and dispatches.





Track production and dispatch status and keep customers appropriately informed.

Ensure sales orders and related transactions are correctly processed in SAP / ERP.

Tender Management

Coordinate domestic tender activities, including preparation of commercial and supporting documentation.

Ensure timely submission and uploading of tender documents on relevant portals.

Maintain records of tender submissions, results and subsequent orders / dispatches.

Records, Systems & Process Compliance

Maintain accurate enquiry, quotation, order, pricing and dispatch records in prescribed formats and systems.

Update Excel trackers and SAP / ERP records on a timely basis.

Follow defined SOPs for pricing, quotations, order processing and documentation.

Ensure records and supporting documents are maintained in an audit-ready manner.

Qualifications & Experience

Graduate in any discipline.

5-7 years of experience in domestic B2B sales coordination, customer service, sales administration or commercial operations, preferably in a manufacturing environment.

Experience in chemicals, specialty chemicals, oils or industrial products would be an advantage.

SAP / ERP experience is a prerequisite

Familiarity with CRM systems would be an added advantage.

Good working knowledge of MS Excel, Word and MS Office.

Prior experience in tender documentation and online tender submission is preferred / desirable.

Valuable written and spoken English with professional email communication skills.

If you are interested for the above referred position, kindly revert back with your Updated Resume along with following details:

- Current CTC
- Expected CTC
- Current designation
- Company Name
- Notice period
- Total experience
- Current Stay location
- Reason for job change
- DOB
- Qualification

E-mail Id: [email protected]

Contact Person: Swati

Contact number: (phone hidden)

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📌 Domestic Sales Executive (Thane)
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