Job Summary We are looking for an organized and detail-oriented Dispatch Executive to oversee daily shipping, receiving, and dispatch operations. In this role, you will coordinate order fulfillment, manage courier/logistics partners, ensure accurate stock documentation, and maintain timely delivery schedules.
Key Responsibilities Order Processing &
- Packing: Coordinate picking, packing, labeling, and staging of orders according to dispatch schedules and customer specifications. Documentation &
- Compliance: Generate dispatch documents including invoices, delivery challans, bills of lading, packing lists, and shipping labels. Tracking &
- Delivery Follow-up: Track outgoing shipments, resolve transit delays or exceptions, and provide regular delivery updates to internal teams and customers. Inventory &
- Stock Reconciliation: Verify dispatch items against physical inventory and update ERP/Warehouse Management Systems (WMS) in real time.
Quality Assurance: Inspect outgoing goods for accurate quantities, proper packaging, and damage-free condition prior to loading. Returns &
- Claims Handling: Process returned goods (RTO/RMA) and handle damaged shipment claims with logistics providers.