Overview:

TekWissen Group is a workforce management provider throughout India and many other countries in the world.

Position: Director - India Staffing Operations

Location: Bangalore, Karnataka

Job Type: Full Time

Work Type : Onsite

:

- We are looking for an exceptional Director – India Staffing Operations to build, lead and scale our Bangalore Staffing organization.
- This is not a role to inherit an established team.
- This is a build-from-the-ground-up leadership opportunity.
- The successful leader will be responsible for establishing Bangalore as a high-performing staffing and recruitment hub for TekWissen—building the team, creating the operating culture, developing delivery capabilities, establishing client relationships and scaling the business.
- The individual will be expected to be physically present in the Bangalore office every working day, working closely with leadership, recruiters, clients and the broader organization.
- We are looking for a leader who can simultaneously think like an operator, business builder, client leader and people leader.

The mandate is simple:

- Build the team.
- Build the culture.
- Build the clients.
- Build the delivery engine.
- Build Bangalore.

The Opportunity:

- TekWissen is expanding its India Staffing presence in Bangalore and is looking for a leader who can take ownership of this expansion and turn it into a significant business unit.
- The Director will initially operate with a highly entrepreneurial mindset, personally driving critical activities while simultaneously building the leadership structure required for scale.
- The role will encompass:
- India Staffing Operations
- Recruitment Delivery
- Client Management
- New Business Development
- Team Building
- Workforce Planning
- Process & Quality
- Performance Management
- P&L; / Commercial Ownership
- Culture Building
- Bangalore Market Development
- Over time, the leader will build a substantial organization with multiple layers of management and specialized recruitment teams.

Your Mission:

- Build Bangalore into one of TekWissen's strongest India Staffing delivery and growth centers.
- You will be responsible for creating an organization that can:
- Win clients → Build teams → Deliver at scale → Retain clients → Expand accounts → Create sustainable revenue.
- You will not simply manage operations.
- You will build the operation.

Key Responsibilities:

Build the Bangalore Staffing Organization:

- Own the complete organizational build-out from the ground up.
- Develop the Bangalore staffing organizational structure.
- Define initial hiring requirements across recruiters, sourcing, team leaders, managers and support functions.
- Hire and develop the first layer of leadership.
- Build recruitment teams aligned to different staffing verticals.
- Establish explicit reporting structures and accountability.
- Develop succession plans as the organization scales.
- Create a high-performance staffing culture.
- The expectation is to evolve the organization from a small initial team into a scalable staffing operation.

Own Staffing Delivery:

- Take complete ownership of recruitment and staffing delivery performance.
- Drive:
- Requirement coverage
- Sourcing
- Candidate submissions
- Interview conversions
- Offers
- Joins
- Time-to-fill
- Quality of hire
- Submission-to-interview ratio
- Interview-to-offer ratio
- Offer-to-join ratio
- Client satisfaction
- Recruiter productivity
- Establish daily, weekly and monthly operating rhythms that create visibility and accountability.

Build a High-Performance Recruitment Engine:

- Create the operating model that allows the Bangalore organization to scale without compromising quality.
- Develop:
- Recruiter productivity frameworks
- Sourcing models
- Skill-based recruitment teams
- Hunting & farming models
- Recruiter specialization
- Talent pools
- Market intelligence
- Candidate pipelines
- Referral programs
- Recruitment analytics
- Delivery dashboards




- Quality governance
- Continuously identify ways to improve productivity through technology, AI, automation, data and process innovation.

Build the Leadership Team:

- The Director will personally recruit and develop the leadership layer required to scale the business.
- Potential leadership structure may include:
- Director – India Staffing
- General Managers / Senior Delivery Managers
- Delivery Managers / Recruitment Managers
- Team Leads
- Recruiters / Sourcers
- The successful candidate will determine the right structure based on business requirements and growth.

Be a Client Builder:

- Although this is primarily an operations leadership role, the successful leader must also be commercially oriented.
- During the initial phase, the Director will personally contribute to winning new clients and expanding the Bangalore business.
- Responsibilities include:
- Identify potential staffing clients in Bangalore and across India.
- Leverage existing industry relationships to open doors.
- Engage CHROs, TA Heads, Procurement leaders and business leaders.
- Participate in client meetings and solution discussions.
- Support proposals and staffing solutions.
- Help convert initial relationships into active staffing programs.
- Expand existing accounts through delivery excellence.
- The expectation is not to become a traditional salesperson.
- Rather:
- Build the business by combining operational credibility with strong client relationships.
- Become the Face of Bangalore Staffing:

- This is a highly visible leadership role.
- The Director will represent TekWissen's India Staffing organization in the Bangalore market.
- The leader will:
- Represent TekWissen at staffing and HR forums.
- Build relationships with senior HR and TA leaders.
- Participate in industry events.
- Develop Bangalore's staffing ecosystem.
- Build relationships with local business communities.
- Represent TekWissen with clients, partners and employees.
- Help establish TekWissen as a recognized staffing brand in Bangalore.
- We are looking for someone who naturally becomes a market-facing leader and industry connector.

Own Performance & Operating Metrics:

- Create a data-driven staffing organization.
- Establish dashboards covering:

Delivery

- Open Requirements
- Requirements Covered
- Submissions
- Interviews
- Offers
- Joins
- Time-to-Fill
- Aging Requirements

Productivity

- Recruiter Productivity
- Submission Productivity
- Interview Conversion
- Offer Conversion
- Join Ratio
- Quality Metrics

Business

- Active Clients
- New Clients
- Revenue
- Gross Margin
- Client Growth
- Account Expansion
- Placement Share

People

- Headcount
- Attrition
- Performance
- Hiring Needs
- Training
- Internal Mobility

Build the Culture:

- We are looking for someone who understands that staffing is ultimately a people business.
- The Director will create an environment built around:
- Accountability
- Ownership
- Speed
- Collaboration
- Learning
- Recognition
- Performance
- Transparency
- Innovation
- Build an environment where high performers want to stay, grow and take leadership responsibility.

Develop Talent:

- Create a structured development ecosystem for recruiters and managers.
- This includes:
- Recruitment training
- Client-specific training
- Market intelligence
- Technology training
- AI-enabled recruitment
- Leadership development
- Career paths
- Performance coaching
- Manager development
- The objective is to create leaders from within the organization, not continuously depend on external hiring.

Technology & AI Transformation:





- Build a modern staffing organization.
- Identify opportunities to leverage:
- AI sourcing
- Candidate matching
- Recruitment automation
- ATS intelligence
- Recruitment analytics
- Generative AI
- Automated reporting
- Market intelligence
- Predictive hiring analytics
- The expectation is to continuously ask:
- "How can we deliver more with better technology, better data and better people?"
- Client Delivery Excellence:

- Establish strong governance across key accounts.
- Conduct regular client reviews.
- Establish account health metrics.
- Identify delivery risks early.
- Develop improvement plans.
- Ensure SLA adherence.
- Monitor recruiter allocation.
- Build client-specific delivery strategies.
- Drive account expansion opportunities.
- The goal is to move beyond transactional staffing toward strategic client partnerships.

Commercial & P&L; Responsibility:

- As the Bangalore business scales, the Director will progressively take ownership of:
- Revenue
- Gross margin
- Headcount economics
- Productivity
- Client profitability
- Delivery costs
- Business growth
- Forecasting
- The leader should understand the economics of staffing and make decisions based on both growth and profitability.

What We Are Looking For:

Must Have:

- 12 years of experience in India Staffing, Recruitment, RPO or Workforce Solutions.
- Significant leadership experience managing large recruitment/delivery organizations.
- Demonstrated ability to build and scale teams.
- Strong understanding of the Indian staffing market.
- Strong client management capabilities.
- Proven delivery ownership.
- Excellent people leadership skills.
- Strong understanding of staffing metrics and commercial models.
- Ability to operate independently and build a business.
- Willingness to work from the Bangalore office every working day.

The Ideal Candidate:

- A Builder
- You have built teams before—not simply inherited them.
- A Staffing Leader
- You understand recruitment economics, delivery, clients, recruiters and the realities of staffing operations.
- A Client Leader
- You can sit across the table from a CHRO or TA Head and confidently represent TekWissen.
- A People Leader
- You know how to attract, develop, motivate and retain high-performing recruitment professionals.
- A Business Builder
- You understand that operations and business development are connected.
- A Market Leader
- You have relationships and credibility within the Bangalore HR, staffing and recruitment ecosystem.
- A Culture Creator
- You can create the identity, energy and standards of a new office.

What Success Looks Like:

- First 90 Days
- Establish Bangalore operating structure.
- Hire critical leadership and recruitment positions.
- Define delivery processes and KPIs.
- Establish operating dashboards.
- Begin building the client pipeline.
- Establish relationships with key Bangalore market stakeholders.
- Create the initial staffing culture.
- 6 Months
- Establish a stable and productive recruitment organization.
- Build strong client relationships.
- Win initial new staffing accounts.
- Establish predictable delivery performance.
- Build the next layer of recruitment leadership.
- Establish Bangalore as a credible TekWissen staffing hub.
- 12 Months
- Build a significant staffing organization.
- Establish multiple delivery verticals.
- Develop a strong client portfolio.
- Create predictable revenue growth.
- Build a high-performing management layer.
- Establish strong employee engagement and retention.
- Create a scalable operating model for further expansion.

The Leadership Opportunity:

- This role offers an opportunity to build something that will carry your leadership signature.
- You will have the opportunity to shape:
- The team.
- The culture.
- The client base.
- The operating model.
- The leadership structure.
- The Bangalore brand.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Director - India Staffing Operations (Bengaluru)
🏢 Tekwissen India
📍 Bengaluru