- Provides comprehensive remote support across major operating systems -
- Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
- Follow documented procedures for issues presented and escalate further if need be.
- Has the ability to troubleshoot by -
- Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
- Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
- Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
- Assist in setting up, configuring, and installing new software and hardware.
- Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.




- Collaborate with cross-functional teams to escalate and resolve incidents.
- Support & Execute the deployment and integration of new SOPs and change in systems.

Must Have Skills :

- Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
- 1- 3 years of IT related Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Ability to work independently and as part of a team in a rapid-paced environment.
- Ability to deal professionally as well as ability to learn new products and technologies
- Positive customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :

- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Valuable Analytical & Cognitive skills

📌 Desktop Support Engineer (Hyderabad)
🏢 Movate Technologies
📍 Hyderabad