:

- Provide L1 desktop and technical support to end users.
- Troubleshoot Windows OS, desktops/laptops, printers, scanners, and peripherals.
- Install and configure software, applications, and system updates.
- Handle basic LAN/Wi-Fi, VPN, and network connectivity issues.
- Create, update, and close tickets through the helpdesk/ticketing system.
- Perform hardware troubleshooting and coordinate with vendors when required.
- Support user account, password, and basic Active Directory issues.
- Maintain IT asset inventory and documentation.
- Escalate complex issues to L2/L3 teams.
- Ensure timely resolution of user incidents and service requests.

Required Skills:

- Windows 10/11 troubleshooting
- Hardware & software troubleshooting
- Basic networking knowledge
- Active Directory basics
- MS Office / Outlook support
- Ticketing tools
- Valuable communication and problem-solving skills

Pay: ₹8,888.97 - ₹29,393.36 per month

Experience

- Desktop support: 1 year (Required)

Work Location: In person

📌 Desktop Support Engineer (Sanand)
🏢 Acute Informatics
📍 Sanand