Job Purpose "This position is open with Bajaj Finance ltd."
- Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans. Managing & grooming of the team to achieve their respective targets.
Duties and Responsibilities
- Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans.
- Creating a strong & compliant sales culture to drive business.
- Sales Force Management, data management and effective use of call center leads.
- Dealer visit along with sales manager/FOS.
- Portfolio management - 99% zero bucket collections.
- Maintaining FEMI at 9% across location & span.
- Monthly 5 days location travel.
- Ensure teams adherence to sales governance & compliance processes.
- Adherence to customer delivery TAT.
- Ensure implementation of promotional plans & contests and suggesting new and innovative promotion plans for the area of work.
- Recruiting and Retaining high performers.
- Team management & Grooming of the team to achieve their respective targets.
- Managing the Delinquency of the business sourced to ensure health of portfolio.
- Excel & power point presentation knowledge & skills.
- Daily review with ABSM regarding projections/activity plan for the day.
- Reviews with ABSM on projection versus delivery daily, to spur planning for the next day.
- Ensures execution of the defined activity plan for customer visits by the team during the day.
- Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets.
- Provides feedback to under-performing team members - seeks to understand causes, to provide timely and appropriate inputs and support.
- Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant.
- Resolves issues regarding documentation.
- Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns.
- Plans for business expansion - identifies and maps new areas, including fraud likelihoods, derives projections; Shares and discusses with branch teams and ASSCs - takes inputs to make action plans clear; Shares projections, action plans and budgets with RSM, seeking approval.
- Cascades finalized plans received from RSM to the team - derives aligned short-term performance benchmarks such as DRR; Plans with team to achieve them.
- Periodically monitors team on productivity metrics, and assists in resolving their issues; Monitors month-on-month productivity, WIRR, Insurance penetration, CC and CW lead penetration.
- Shortlists from among initial candidate lists, makes recommendations of known candidates; Conducts initial interviews with shortlisted candidates, providing comments as per format, and recommendations.
- Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance reviews per team member, providing feedback for their improvement.
Major Challenges (Challenges faced on an on-going basis in carrying out the job)
- Team Management.
- Retention of front line sales force.
- Maintaining consistent delivery of high performance.
- Attrition (on roll & off roll).
Required Qualifications and ExperienceEducation
- Graduation / MBA.
Experience & Skills
- Graduation with 4 to 6 years and MBA with 3-4 years of relevant experience.
- Demonstrated success & achievement orientation.
- Strong analytical skills to drive channel performance and drive profitability.
- Strong bias for action & driving results in a high performance environment.
- People & Relationship Management skills.
- Excellent Communication and Negotiation Skills.
- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.