Demat – Customer Service / Reconciliation Executive
Location: Goregaon, Mumbai
Employment Type: Off-Roll
Qualification: Graduate – Commerce
Experience: Minimum 2 Years
Industry: Banking / Financial Services / Capital Market
We are looking for a Commerce Graduate with minimum 2 years of experience in Accounting, Customer Service, Reconciliation, or Demat-related operations. The candidate should have good communication skills and basic knowledge of banking/financial processes.
Key Responsibilities
- Handle Demat account-related operations and customer queries.
- Assist customers with account opening, documentation, and account-related requests.
- Perform reconciliation of transactions, records, and account data.
- Verify and maintain customer and transaction details accurately.
- Coordinate with internal teams for resolving customer issues and discrepancies.
- Handle customer queries through calls, emails, and other communication channels.
- Maintain proper records and prepare reports as required.
- Ensure timely resolution of operational and customer-related issues.
- Follow company policies, processes, and compliance requirements.
- Support day-to-day banking and back-office operations.
Required Skills
- Good verbal and written communication skills.
- Basic knowledge of Demat / Stock Market / Banking Operations will be an advantage.
- Good understanding of Accounting and Reconciliation.
- Good working knowledge of MS Excel.
- Solid attention to detail and accuracy.
- Good customer-handling and coordination skills.
- Ability to work effectively with internal teams.
Eligibility
- Commerce Graduate preferred.
- Minimum 2 years of relevant experience in Accounting, Customer Service, Reconciliation, Banking Operations, or Demat Operations.
- Candidates with experience in BFSI / Capital Market / Stock Broking / CA Firm / Banking can be considered.
- Candidate should be comfortable working from Goregaon, Mumbai.