About the Company

COMPANY OVERVIEW AND JOB SUMMARYUSTECH Solutions is a global IT services partner supporting enterprise clients across AI, Data, Cloud, Application Services, Enterprise Platforms and Digital Transformation. We are looking for a Delivery Head to lead our offshore delivery organization and help scale the IT Services practice.

About the Role

This role goes beyond program governance. The Delivery Head will operate as a delivery leader, client success partner and practice builder — working closely with US client teams, Account Leaders, Architects and Engineering teams from early client conversations through solution shaping, estimation, execution and account growth. The role will also lead the Center of Excellence (CoE), strengthening reusable solutions, accelerators, delivery frameworks and technical talent.

KEY RESPONSIBILITIES: DELIVERY & CLIENT SUCCESS

- Own delivery across multiple enterprise client engagements, ensuring predictable outcomes across scope, schedule, quality, commercials and client satisfaction.
- Act as the senior offshore counterpart for US clients, Account Leaders and executive stakeholders, with strong EST-hour engagement.
- Participate actively in client meetings, discovery sessions, governance reviews and strategic conversations.
- Identify delivery risks early and personally drive recovery of critical or challenged engagements.
- Build robust client relationships and convert successful delivery into extensions, repeat engagements and account growth.
- Ensure seamless collaboration across onshore and offshore teams and maintain clear executive visibility into delivery health.

KEY RESPONSIBILITIES: PRACTICE & CoE LEADERSHIP

- Lead and evolve the IT Services CoE across AI, Data, Cloud, Application Services and Enterprise Platforms.
- Build strong Architects, Engineering Leads, FDEs, Delivery Managers and technology SMEs within the practice.
- Develop reusable solutions, accelerators, reference architectures, PoCs, frameworks and delivery playbooks.




- Bring the right SMEs and capabilities into client conversations based on business and technology needs.
- Drive AI-enabled engineering and delivery practices to improve productivity, quality and speed.
- Continuously strengthen practice capabilities based on client demand, technology trends and delivery learnings.

KEY RESPONSIBILITIES: SOLUTION & DELIVERY SHAPING

- Work alongside Account, Architecture and Engineering teams to shape practical solutions for client requirements.
- Contribute directly to solution approaches, delivery models, effort estimation, staffing, timelines and implementation roadmaps.
- Validate estimates, dependencies and delivery assumptions before client commitments are made.
- Ensure continuity from initial client conversations through SOW, mobilization, implementation and production.
- Balance technical feasibility, client expectations, delivery risk and commercial viability.
- Bring lessons and reusable assets from delivery back into future client solutions.

KEY RESPONSIBILITIES: COMMERCIAL & PORTFOLIO LEADERSHIP

- Own portfolio health across delivery, utilization, billability, margins and resource deployment.
- Track planned versus actual effort and proactively manage scope changes and commercial risks.
- Build scalable onshore/offshore delivery models and appropriate resource pyramids.
- Partner with Account teams to identify whitespace and proactively take relevant capabilities and solutions back to clients.
- Support growth of the IT Services practice through strong delivery, client advocacy and repeat business.

KEY MEASURES OF SUCCESS

- Delivery: Predictable milestones, quality and production outcomes.
- Client Success: Strong client relationships, CSAT, references and repeat engagements.
- Growth:



Extensions and new opportunities originating from existing accounts.
- Commercials: Healthy margins, utilization and delivery economics.
- Practice: Strong CoE, reusable IP, accelerators and solution capabilities.
- Talent: Strong leadership bench across delivery, architecture and engineering.

MUST-HAVE QUALIFICATIONS AND EXPERIENCE

- 18 years in IT Services / Technology Consulting with significant enterprise delivery leadership.
- Experience leading multiple SOW-based client engagements and large distributed onshore/offshore teams.
- Strong client-facing experience with US enterprise customers and senior technology stakeholders.
- Ability to contribute meaningfully to client discovery, solution shaping, effort estimation and delivery strategy.
- Broad technology understanding across Application Services, Cloud, Data, AI and Enterprise Platforms.
- Experience building or operating CoEs, technology practices or delivery capabilities.
- Strong understanding of engagement economics, margins, utilization, staffing models and change management.
- Proven experience managing client escalations and recovering challenged engagements.
- Experience developing senior Delivery Managers, Architects and Engineering Leads.
- Ability to work significant EST overlap from offshore.

Required Skills

- Enterprise delivery leadership across multiple SOW-based engagements.
- Client-facing leadership with US enterprise customers and senior technology stakeholders.
- Solution shaping, effort estimation and delivery strategy.
- Broad technology understanding across Application Services, Cloud, Data, AI and Enterprise Platforms.
- CoE, technology practice or delivery capability building and operation.
- Engagement economics, margins, utilization, staffing models and change management.
- Client escalation management and recovery of challenged engagements.
- Development of senior Delivery Managers, Architects and Engineering Leads.
- Ability to work significant EST overlap from offshore.

📌 Delivery Head IT Services (Hyderabad)
🏢 US Tech Solutions
📍 Hyderabad