About the Prospect A fast-scaling customer experience and insights firm operating across Indian enterprises, we help brands turn customer feedback into strategic action. Our teams power voice-of-customer (VoC) programs, leveraging structured data collection, sentiment analysis, and process optimization to elevate CX across retail, telecom, BFSI, and e-commerce verticals. We operate with agility, data discipline, and a relentless focus on actionable customer intelligence.
Role & Responsibilities
- Collect, transcribe, and categorize customer voice data from calls, chats, and surveys with 98%+ accuracy.
- Tag and segment feedback using predefined taxonomies and sentiment labels for downstream analytics.
- Identify emerging customer pain points and escalate critical cases to CX leadership in real time.
- Collaborate with data analysts to validate tagging logic and refine classification frameworks.
- Maintain SLA adherence for data turnaround (within 24–48 hrs) and ensure zero data loss during processing.
- Document process deviations and recommend workflow improvements to boost team throughput.
- On-site collaborative workspace with high-impact visibility across CX leadership.
- Performance-linked incentives and monthly recognition programs.
- Career path to VoC Analyst or Customer Insights Specialist within 12–18 months.
📌 Customer Voice Process (Bengaluru)
🏢 Mindtel
📍 Bengaluru
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