? We’re Hiring: Customer Support Team Lead

? Location: Bhopal

? Salary: ₹35,000 – ₹40,000 per month

? Key Responsibilities

✔️ Lead and manage the customer support team for high-quality service delivery

✔️ Handle inbound & outbound calls and assist customers with product/service queries

✔️ Monitor team performance, call quality & target achievement

✔️ Manage escalations, complaints & complex customer issues

✔️ Ensure proper tracking, follow-ups & closure of support tickets

✔️ Maintain accurate CRM records of customer interactions

✔️ Collaborate with sales & internal teams to enhance customer experience

✔️ Train, mentor & guide team members for better productivity

✔️ Prepare reports, analyze data & improve processes

✔️ Use tools like Extol, cloud telephony & ticketing platforms effectively

✔️ Strong use of Excel/Google Sheets for reporting & tracking





? Requirements

✔️ 4+ years of experience in Customer Support / Telecalling

✔️ Minimum 2 years of Team Handling experience

✔️ Excellent communication & leadership skills

✔️ Experience in customer support or Telesales environments

✔️ Solid knowledge of CRM tools & support systems

✔️ Advanced Excel skills (VLOOKUP, HLOOKUP, Pivot Tables, Charts)

✔️ Problem-solving mindset & team management ability

? Interested candidates can share their CV or contact directly!

(phone hidden) , [email protected]

? Hashtags

#Hiring #BhopalJobs #CustomerSupport #TeamLead #TechJobs #ARVR #Telecalling #Leadership #ExcelSkills #CRM #JobsInBhopal #ImmediateHiring #CareerOpportunity

📌 Customer Support Team Lead (Bhopal)
🏢 SSG
📍 Bhopal