Company Description Trivox Pvt. Ltd. empowers business communication across every channel by providing secure, scalable, and high-performance messaging solutions. The company focuses on simplifying customer engagement for organizations that rely on reliable communication for authentication, alerts, campaigns, support, and customer lifecycle automation.

Trivox serves businesses of all sizes, including startups, SMEs, and enterprise teams, ensuring robust customer interaction capabilities. Team members join a growing organization that values innovation in communication technology and practical solutions for real-world business needs.

Role Description The Customer Support Specialist is a full-time, on-site role based in Noida. This role involves responding to customer inquiries via phone, email, and chat, providing accurate information about Trivox’s messaging solutions, and resolving technical or service-related issues in a timely manner.

The specialist will log and track support tickets, escalate complex issues to appropriate internal teams, and follow up to ensure resolution and customer satisfaction. Day-to-day responsibilities include troubleshooting common problems, guiding customers through product features, maintaining detailed records of interactions,



and contributing feedback to improve support processes and product quality. The role also requires collaborating with cross-functional teams to ensure consistent service standards and a positive customer experience.

Qualifications

- Strong Customer Support skills with a focus on Customer Satisfaction and maintaining professional, service-oriented communication.
- Excellent Interpersonal Skills to build rapport, manage difficult conversations, and work effectively with customers and internal teams.
- Ability to provide Technical Support, including basic troubleshooting, understanding product features, and following clear diagnostic procedures.
- Solid Analytical Skills to interpret customer issues, identify patterns, and suggest improvements to support workflows and documentation.
- Explicit written and verbal communication skills in English; ability to explain technical concepts in simple terms.
- Prior experience in customer support or contact center environments, preferably in technology or communication services.
- Comfort with CRM or ticketing systems and standard office productivity tools.
- Minimum of a relevant diploma or bachelor’s degree; willingness to work in rotating shifts if required.

📌 Customer Support Specialist (Noida)
🏢 Trivox
📍 Noida