Job Title: Customer Care Executive /n Location: Noida /n Company: Teleperformance /n Employment Type : Full time /n Working Days: 5 Days a Week, 2 Rotational off /n Shifts: Rotational shift (Including Rotational weekends and holidays) /n Salary: ₹4 LPA to 4.5 LPA /n Key Responsibilities: /n /n

- Handle chats, or emails professionally.

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- Resolve customer queries related to products, services, billing, orders, or complaints.

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- Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.

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- Document all customer interactions accurately in the system.

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- Follow standard operating procedures (SOPs) and adhere to quality guidelines.

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- Escalate unresolved issues to higher levels appropriately.

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- Meet performance KPIs such as AHT, quality, attendance, and productivity.

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- Stay updated on product/process knowledge through regular training sessions.

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- Education: Graduate (Any stream). or12th with 6 months experience

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- Experience: Freshers and experienced candidates an apply.

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- Communication: Good verbal and written communication skills (English )

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- Basic computer knowledge and typing skills.

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- Willingness to work in rotational shifts and 5-day work week (2 weekly offs).

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- Customer-centric attitude with empathy and patience.

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- Ability to multitask and handle pressure in a fast-paced workplace.

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- Prior experience in BPO / customer service / voice process is a plus.

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- Paid training and onboarding support.

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- Performance-based incentives.

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- Health insurance and ESI benefits.

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- Career growth opportunities within Teleperformance India.

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- Safe and inclusive work environment

/n /n Contact : (phone hidden) /n Email : [email protected]

📌 Customer Support Specialist (Noida)
🏢 TP
📍 Noida