We are hiring Customer Support Associates for a Travel Voice process. The role involves assisting customers with travel-related queries over calls, understanding their requirements, and providing accurate and timely solutions while maintaining a professional customer experience.
Key Responsibilities
- Handle customer interactions through inbound calls.
- Assist customers with travel-related queries and services.
- Understand customer requirements through active listening and effective probing.
- Provide accurate information and appropriate solutions.
- Resolve customer concerns professionally and efficiently.
- Maintain courteous and skilled communication throughout every interaction.
- Follow defined customer-service and process standards.
Eligibility
- Graduate / Undergraduate candidates can apply.
- Freshers are welcome.
- Strong verbal communication skills.
- Good active listening and customer-handling abilities.
- Good problem-solving and query-resolution skills.
- Customer-focused and comfortable working in a fast-paced environment.
Job Details
Salary: ₹22,000 – ₹23,000 In-Hand
Transport: One-Way Cab ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata
Key Skills
Travel Support | Voice Communication | Customer Handling | Query Resolution | Active Listening | Customer Experience
How to Apply
Email: [email protected]
Interested candidates can share their updated CV through email.
Pay: Up to ₹23,000.00 per month
Perks
- Commuter assistance
Work Location: In person
📌 Customer Support Specialist (Newtown)
🏢 Outpace Consultancy
📍 Newtown
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