The Onboarding Specialist is responsible for ensuring that every recent student/customer has a smooth and positive start to their learning journey. The role involves guiding students through onboarding, setting expectations, completing documentation, and ensuring they are ready to begin the program successfully.

Key Responsibilities

- Connect with newly enrolled students and welcome them to the program.

- Explain the program structure, schedule, process, and expectations clearly.

- Complete student onboarding formalities, documentation, and data collection.

- Coordinate with Sales, Student Success, Trainers, and Operations teams for a smooth handover.

- Ensure students have access to required platforms, classes, resources, and communication channels.





- Conduct onboarding calls/orientation sessions where required.

- Identify and resolve initial student concerns, questions, or access issues.

- Track onboarding status and ensure students complete all required steps before program commencement.

- Maintain accurate student records and update CRM/internal systems.

- Follow up with students who are inactive or have not completed onboarding.

- Ensure a seamless transition from onboarding to the Student Success/Training team.

- Collect initial feedback and highlight recurring onboarding issues to the relevant teams.

📌 Customer Support Specialist (Chennai)
🏢 Mentor Match
📍 Chennai