Customer Support Executive – (Junior)

Brand: VibeCrafts

Location: Sector 8, Noida

Experience: 1–3 Years

Salary: Up to ₹24,000 In-Hand per month

Working Days: 6 Days a Week

Shift Timing: 10:00 AM – 7:00 PM

Joining: Immediate Joiners Preferred

Interview: Face-to-Face

About VibeCrafts

VibeCrafts is an e-commerce brand specializing in home décor, furniture, paintings, mirrors, lighting, wall décor and lifestyle products. We are looking for a customer-focused Junior Customer Support Executive to handle customer queries and provide support through calls, chats and emails.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through calls, live chats and emails.
- Assist customers with order status, delivery delays, cancellations, returns, refunds and replacement requests.
- Resolve customer complaints and ensure timely follow-ups.
- Coordinate with warehouse, dispatch and logistics teams to resolve order-related issues.
- Provide accurate product and order-related information to customers.
- Maintain records of customer interactions, complaints and resolutions.
- Escalate unresolved issues to the concerned team when required.
- Ensure a positive customer experience and maintain service quality.
- Follow company processes and meet customer support targets.

Required Skills & Qualifications
- 1–3 years of relevant customer support experience.
- Experience in e-commerce customer support is preferred.
- Hands-on experience handling calls, chats and emails is required.
- Fluent English communication is mandatory, both spoken and written.




- Valuable communication skills in Hindi are also required.
- Basic understanding of order processing, delivery issues, returns, refunds and cancellations.
- Good computer skills and familiarity with CRM or ticketing tools is preferred.
- Strong problem-solving skills, patience and a customer-friendly attitude.
- Ability to coordinate with internal teams and manage customer concerns professionally.

Working Details
- Salary: Up to ₹24,000 In-Hand per month.
- Experience: 1–3 Years.
- Working Days: 6 days a week.
- Shift: 10:00 AM – 7:00 PM.
- Work Location: Sector 8, Noida.
- Interview Process: Face-to-Face.

Important – Please Read Before Applying
- Candidates with 1–3 years of relevant experience are preferred.
- Freshers are not preferred for this position.
- Fluent English communication is mandatory.
- Experience handling calls, chats and emails is required.
- Candidates must be comfortable with the salary offered, 6-day working schedule and shift timing.
- Candidates available to join immediately are preferred.

Interested candidates who meet the above requirements are encouraged to apply.

Pay: Up to ₹24,000.00 per month

Benefits

- Provident Fund

Application Question(s):
- HOW MUCH EXP IN CUSTOMER SUPPORT?
- WHATS YOUR LAST INHAND? AND EXPECTATIONS?
- HAVE U HANDLED CALLS,CHATS,MAILS?
- ARE U WILLING TO COME FOR F2F ROUND? AND COMFORTABLE WITH NOIDA SEC 8 WORK LOCATION?
- HOW MUCH WOULD YOU RATE YOUR ENGLISH COMMUNICATION (1-10)?
- WHATS YOUR AGE? ARE U MARRIED, WITH CHILDREN?
- WHEN CAN U COME FOR WALK IN INTERVIEW IN NOIDA SEC 8?

Work Location: In person

📌 Customer Support Representative (Noida)
🏢 Vibecrafts
📍 Noida