Senior Customer Support Executive – E-commerce

Brand: VibeCrafts

Location: Sector 8, Noida

Experience: 2–5 Years (Experienced Candidates Only)

Salary: Up to ₹30,000 In-Hand per month

Working Days: 6 Days a Week

Shift Timing: 10:00 AM – 7:00 PM

Joining: Immediate Joiners Only

Interview: Face-to-Face

About VibeCrafts

VibeCrafts is an e-commerce brand specializing in home décor, furniture, paintings, mirrors, lighting, wall décor and lifestyle products. We are looking for an experienced Senior Customer Support Executive to manage customer queries and provide support through calls, chats and emails.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Manage customer queries and complaints through calls, live chats and emails.
- Provide accurate information regarding orders, deliveries, returns, refunds, cancellations and product-related queries.
- Handle customer complaints and ensure timely resolution.
- Coordinate with the warehouse, dispatch, logistics and internal teams to resolve order-related issues.
- Follow up on delayed shipments, returns, refunds and replacement requests.
- Maintain proper records of customer interactions and complaints.
- Ensure a positive customer experience and maintain professional communication.
- Escalate complex issues to the concerned team when required.
- Meet customer support targets and maintain service quality.

Required Skills & Qualifications
- 2–5 years of relevant customer support experience is mandatory.
- Experience in e-commerce customer support is preferred.
- Hands-on experience handling calls, chats and emails is required.
- Basic fluent English communication is mandatory, including spoken and written English.




- Good communication skills in Hindi are also required.
- Good understanding of order management, delivery issues, returns, refunds and customer complaints.
- Ability to handle customer concerns patiently and professionally.
- Basic computer skills and experience using customer support tools, CRM systems or ticketing platforms.
- Strong problem-solving skills and the ability to coordinate with different teams.

Working Requirements
- Candidates must be comfortable working 6 days a week.
- Shift timing: 10:00 AM to 7:00 PM.
- Candidates must be comfortable working from Sector 8, Noida.
- Only immediate joiners who can join urgently should apply.

Important – Please Read Before Applying
- Freshers are strictly not eligible.
- Candidates with 2–5 years of relevant experience will be considered.
- Fluent English communication is essential.
- Experience handling calls, chats and emails is required.
- Candidates must be comfortable with the salary of up to ₹30,000 in-hand per month.
- Only immediate joiners available for a face-to-face interview in Noida should apply who are willing to come for WALK IN Interview.

Job Type: Full time

Location: Sector 8, Noida

Salary: Up to ₹30,000 In-Hand per month

Pay: Up to ₹30,000.00 per month

Advantages

- Provident Fund

Application Question(s):
- HOW MUCH TOTAL EXP IN CUSTOMER SUPPORT?
- WHATS YOUR LAST INHAND? AND EXPECTATIONS?
- HAVE U HANDLED CALLS,CHATS,MAILS?
- ARE U WILLING TO COME FOR F2F ROUND? AND COMFORTABLE WITH NOIDA SEC 8 WORK LOCATION?
- HOW MUCH WOULD YOU RATE YOUR ENGLISH COMMUNICATION (1-10)?
- WHATS YOUR AGE? ARE U MARRIED, WITH CHILDREN?
- WHEN CAN U COME FOR WALK IN INTERVIEW IN NOIDA SEC 8?

Work Location: In person

📌 Customer Support Manager (Noida)
🏢 Vibecrafts
📍 Noida