- Inbound Call Handling: Answer incoming calls from suppliers, vendors, and internal staff regarding purchase orders, delivery statuses, invoice queries, and procurement policies.
- Outbound Call Follow-ups: Make outbound calls to suppliers and vendors to confirm order status, follow up on pending deliveries, verify pricing, or update vendor details.
- Issue Resolution: Troubleshoot basic supply chain or order delays and route complex procurement issues to the appropriate team members.
- Data & Ticket Management: Maintain accurate logs of all inbound and outbound calls, update purchase order details in our internal portal/ERP system and track open issues until resolution.
- Stakeholder Communication: Coordinate between vendors and internal departments (e.g., Finance, Warehouse, Purchasing) to ensure clear communication and timely deliveries.
Key Requirements
- Experience: 1-3 years of experience in a customer service, call center, or support role (experience supporting procurement, supply chain, or vendor management is a plus).
- Communication Skills: Excellent verbal and written Tamil communication skills with a professional telephone manner.
- Call Handling: Comfortable managing high-volume inbound calls and making proactive outbound follow-up calls.
- Problem-Solving: Solid basic analytical and quick problem-solving abilities.