The role will be responsible for handling customer enquiries, making outbound calls, understanding customer requirements, explaining home gardening services, scheduling visits/services, following up on leads, and ensuring a positive customer experience.

The ideal candidate should have excellent communication skills, a customer-first approach, good follow-up ability, and an interest in gardening, plants, landscaping, or home improvement services.

Key Responsibilities

1. Customer Calling & Enquiry Handling

- Handle inbound customer calls, enquiries and service requests.
- Make outbound calls to prospective and existing customers.
- Understand customers' requirements related to home gardening, plant care, landscaping and maintenance services.
- Provide customers with accurate information regarding available services, packages, pricing and processes.
- Address basic customer queries and provide appropriate solutions.

1. Lead Management & Conversion

- Follow up with leads received through website, social media, advertisements, referrals and other channels.
- Maintain regular follow-ups with prospective customers.
- Understand customer requirements and recommend suitable gardening services.
- Convert qualified enquiries into service bookings.
- Maintain accurate records of leads, follow-ups and conversions in CRM/Excel/other systems.

1. Appointment & Service Coordination

- Schedule customer visits, consultations and gardening service appointments.
- Coordinate with gardening teams, supervisors and service professionals for timely execution.
- Confirm appointments with customers and communicate any changes.
- Follow up after service completion to ensure customer satisfaction.

1. Customer Support

- Handle customer complaints, feedback and service-related concerns professionally.
- Coordinate with the concerned internal team for resolution of customer issues.




- Maintain proper follow-up until the issue is closed.
- Collect customer feedback and identify recurring issues or service gaps.
- Maintain a positive relationship with existing customers to encourage repeat services.

1. Sales & Upselling

- Identify opportunities for additional services based on customer requirements.
- Promote relevant services such as:

- Home garden maintenance

- Plant care services

- Balcony/terrace garden setup

- Landscaping services

- Plant installation

- Gardening consultations

- Plant replacement/care packages
- Other gardening-related products and services offered by the company
- Achieve assigned calling, booking and conversion targets.

1. MIS & Reporting

- Maintain daily records of calls, enquiries, leads, follow-ups and bookings.
- Prepare daily/weekly reports as required.
- Maintain updated customer information and service history.
- Track pending follow-ups and ensure timely closure.

Key Skills & Competencies
- Excellent verbal communication skills in English and Hindi.
- Good interpersonal and customer-handling skills.
- Strong follow-up and persuasion skills.
- Customer-service orientation.
- Ability to handle customer complaints calmly and professionally.
- Basic sales and lead-conversion skills.
- Good working knowledge of MS Excel / Google Sheets / CRM / WhatsApp Business.
- Ability to multitask and manage multiple customer enquiries.
- Good listening and problem-solving skills.




- Comfortable working with daily/monthly targets.

Educational Qualification
- Minimum 12th Pass; Graduate in any discipline will be preferred.
- Candidates with experience in telecalling, customer support, inside sales, home services, gardening/landscaping or related sectors will be preferred.

Experience 1 to 3 years of experience in:

- Telecalling
- Customer Support
- Inside Sales
- Lead Generation
- Home Services
- Gardening/Landscaping Services
- E-commerce or service-based businesses

Freshers with excellent communication skills and a robust customer-service attitude may also be considered.

Key Performance Indicators (KPIs)

- Number of calls handled/made.
- Lead response and follow-up time.
- Lead-to-booking conversion.
- Number/value of service bookings.
- Customer satisfaction and feedback.
- Resolution time for customer complaints.
- Repeat customer bookings.
- Accuracy of CRM/customer records.
- Achievement of assigned monthly targets.

Preferred Candidate Profile The ideal candidate should be:
- Confident and pleasant while speaking with customers.
- Patient and empathetic in handling customer concerns.
- Proactive in following up with leads and customers.
- Comfortable working with targets.
- Well-organised and disciplined.
- Interested in understanding home gardening and plant-care services.
- Able to coordinate effectively with field/service teams.
- Professional in communication over phone, WhatsApp and email.

Incentives: Performance-based incentives may be provided based on applicable company policies. Why Join Treezy Carbon Sink Pvt. Ltd.?

This role provides an opportunity to work in the growing home gardening and green-services sector, interact directly with customers, and contribute to creating greener and healthier residential spaces.

📌 Customer Support Executive/ Telecaller ( Only Females) (Gurugram)
🏢 Grotech Landscape Developers
📍 Gurugram