Company Description

TraviYo is a one-stop solution designed to empower travel professionals by providing integrated technology, marketing, and mentorship services. The company focuses on helping travel businesses successfully transition from offline operations to online platforms. By offering user-friendly tools and strategic guidance, TraviYo enables travel companies to streamline processes, improve customer engagement, and grow their digital presence.

Team members at TraviYo work in a dynamic environment that supports innovation and continuous learning within the travel and technology sectors.

Role Description The Customer Support Executive role is a full-time, on-site position based in Noida. In this role, the team member will handle customer inquiries via phone, email, chat, and online support channels, ensuring timely and accurate responses. Daily responsibilities include resolving service and technical issues, guiding clients on platform features, and assisting travel professionals in using TraviYo’s solutions effectively.

The role also involves documenting customer interactions, following up on open cases, monitoring customer satisfaction levels, and escalating complex issues to relevant internal teams.

The Customer Support





Executive will collaborate with product and operations teams to share feedback, contribute to process improvements, and support a high-quality customer experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on clear communication and problem-solving.
- Candidates should possess experience in Customer Satisfaction, including handling feedback, managing expectations, and building long-term relationships.
- Candidates should possess capabilities in Online Support, including responding through chat, email, and web-based tools.
- Candidates should possess Technical Support skills, with the ability to understand software platforms, troubleshoot basic issues, and guide users step by step.
- Solid interpersonal skills, active listening, and a customer-centric mindset.
- Comfort with using CRM systems, ticketing tools, and common office software.
- Ability to work on-site in Noida, manage multiple tasks, and maintain accuracy under time constraints.
- Relevant experience in customer-facing roles; experience in travel or SaaS industries is an advantage.
- Minimum educational qualification: diploma or bachelor’s degree in any field; training in support or communication will be beneficial.

📌 Customer Support Executive (Noida)
🏢 TraviYo
📍 Noida