Company Description -

The Growth Plus is an AI-focused education platform founded by Naman Deshmukh, a National Creator Awardee, Forbes-recognized creator, and one of India’s leading technology educators.

The platform is focused on making Artificial Intelligence practical, accessible, and useful for students, creators, freelancers, professionals, and business owners.

Through practical AI programs, masterclasses, live sessions, community learning, and continuously updated course content, The Growth Plus has helped thousands of learners across India and globally build real-world AI skills.

Our programs focus on practical learning across AI tools, prompting, content creation, AI automation, AI agents, Claude, AI video generation, productivity, business applications, and emerging technologies.

Role Description -

We are looking for a Student Success & Community Executive to manage communication, support, follow-ups, and community engagement for learners enrolled in The Growth Plus programs.

This is a full-time, on-site role based in Bhopal.

The person will act as one of the primary points of contact between The Growth Plus and its students. The role involves handling student queries through calls, WhatsApp, email, and community platforms, assisting learners throughout their course journey, coordinating follow-ups, and ensuring that students receive timely and professional support.

The role will also involve managing student communities, communicating important program updates, live session reminders, course announcements, and helping maintain a smooth experience across all The Growth Plus programs.

Key Responsibilities -





- Handle incoming and outgoing student calls related to The Growth Plus programs.
- Respond to student queries through WhatsApp, email, chat, and community platforms.
- Assist students with questions related to course access, classes, recordings, live sessions, certificates, payments, program updates, and other learning-related concerns.
- Conduct regular follow-ups with students and prospective learners wherever required.
- Maintain proper records of student conversations, follow-ups, pending queries, and resolutions.
- Manage and moderate The Growth Plus student communities.
- Share important announcements, LIVE session reminders, course updates, new module releases, and community notices.
- Ensure unanswered student queries are followed up and resolved within appropriate timelines.
- Coordinate with the operations, technical, sales, and course teams for issues requiring escalation.
- Collect student feedback, testimonials, suggestions, and recurring concerns.
- Identify frequently asked questions and help improve internal support processes.
- Support learners throughout their journey to improve overall student satisfaction and engagement.
- Assist with onboarding new students into programs and communities.
- Maintain professional and empathetic communication across all student interactions.

Qualifications -

- Strong Customer Support,



Student Support, Customer Success, or Student Success skills.
- Excellent verbal and written communication skills in English and Hindi.
- Strong ability to communicate professionally over phone calls, WhatsApp, and email.
- Prior experience in an EdTech company, online education platform, coaching institute, course platform, or student-facing role is strongly preferred.
- Experience handling online course students, admissions enquiries, student communities, or learner support will be an advantage.
- Comfortable managing multiple student conversations and follow-ups simultaneously.
- Familiarity with CRM systems, Google Sheets, WhatsApp Business, email tools, or customer support platforms is preferred.
- Solid organizational and follow-up skills with attention to detail.
- Ability to remain calm, patient, and solution-oriented while handling student concerns.
- Comfortable working with digital tools, online learning platforms, and community management systems.
- Ability to work collaboratively with sales, operations, technical, and academic teams.
- Prior experience in AI, technology, digital education, or creator-led education businesses is an added advantage.
- Minimum bachelor’s degree or equivalent qualification.

Preferred Experience - Candidates with 0-1 years of experience in EdTech, online education, student counselling, customer success, admissions support, community management, or learner support roles will be preferred.

- Experience working with paid online programs, cohorts, masterclasses, or digital learning communities will be particularly valuable.

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