About The Opportunity A fast-growing B2B consulting and client services firm operating across India, we enable enterprise clients to scale customer experience, operational efficiency, and retention through technology-enabled support solutions.
Our Customer Support
Executives are the frontline ambassadors for client success—resolving escalated issues, streamlining service workflows, and ensuring seamless communication across teams and geographies.
Role & Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with accuracy and within SLA timelines.
- Document, categorize, and escalate technical or billing issues to relevant internal teams with clear context and follow-up.
- Proactively identify recurring customer pain points and suggest process improvements to reduce resolution time.
- Collaborate with Sales and Implementation teams to ensure smooth onboarding and post-sale transitions.