- Communicate with US clients through calls, emails, and chats.
- Understand customer requirements and provide appropriate product support.
- Handle customer queries, issues, and follow-ups professionally.
- Promote SaaS/IT products to potential customers.
- Generate leads through email, LinkedIn, and other relevant channels.
- Follow up with prospects and maintain robust client relationships.
- Understand client needs and coordinate with internal teams for resolution.
- Maintain customer and lead information in CRM/tools.
- Support sales and marketing activities as required.
Requirements
- 1–3 years of experience in Customer Support, Sales,
Marketing, or Business Development.
- Experience working with SaaS/IT products will be preferred.
- Excellent English communication skills, both written and verbal.
- Comfortable communicating with US/international clients.
- Good customer-handling and problem-solving skills.
- Basic understanding of lead generation and digital outreach.
- Comfortable working in a night shift.
Preferred
- Experience with SaaS, software products, CRM, ticketing systems, or B2B clients.
- Prior experience handling international customers.