Handle inbound and outbound customer interactions through voice support channels. Manage calls in high-paced semi technical workplace while maintaining high service quality standards. Resolve customer queries, complaints, and technical issues within defined timelines. Diagnose and troubleshoot basic to intermediate technical issues using knowledge base. Provide accurate information and effective solutions to customers. Document customer interactions, resolutions, and follow-up actions in relevant ticketing tool. Escalate unresolved issues to appropriate teams as per process guidelines. Collaborate with internal stakeholders to ensure timely issue resolution. Maintain professionalism and customer empathy during all interactions. Adhere to company policies, compliance requirements, and operational procedures. Required to work on Indian holidays
📌 Customer Support Executive ( International ) (Noida)
🏢 Tech Mahindra
📍 Noida
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