House of EdTech (Goenka Kachave LLP) CALL SUPPORT EXECUTIVE - EDTECH Learner Support | Full-Time | Kolkata — Salt Lake, Sector 5 (Work from Office) Immediate joiners preferred Role Overview As a Call Support Executive, you will be the primary point of contact for learners, ensuring a smooth, skilled, and supportive experience throughout their learning journey. You will address queries, resolve concerns, and collaborate with internal teams to continuously improve learner satisfaction.

Position Details Compensation Up to ₹3 LPA Fixed + Up to ₹1 LPA Performance-Based Variable

Location Salt Lake, Sector 5, Kolkata — Work from Office

Employment Full-Time

Experience 0-3 Years (Freshers with strong communication skills welcome)

Work Days 6 Days/Week

Work Hours 11:00 AM - 8:00 PM

Education Bachelor's degree preferred — any discipline

Start Date Immediate joiners preferred

Key Responsibilities Call Support & Learner Assistance

- Handle inbound and outbound calls from learners regarding courses, platform access, and general queries.
- Assist learners with course navigation, content access, and platform usage.

Problem Resolution & Engagement

- Understand learner concerns through active listening and provide timely, effective solutions.
- Escalate complex issues to relevant internal teams when required.
- Maintain a professional, empathetic, and customer-first approach at all times.

Process Improvement & Collaboration

- Identify recurring learner issues and share insights for process and experience improvement.
- Collaborate with tech, product, and operations teams to streamline learner support.

Required Skills & Qualifications Communication & Customer Handling

- Strong verbal and written communication skills in English and Hindi.
- Customer-centric mindset with good problem-solving skills.

Technical & Behavioral Skills

- Basic understanding of digital tools and online learning platforms.
- Patience,



empathy, and professionalism in handling learner concerns.

Experience

- 0-3 years of experience in call support or customer support roles.
- Freshers with strong communication skills are encouraged to apply.

Who Should Apply This role is suitable for candidates who:

- Enjoy interacting with people and resolving queries.
- Are comfortable working in a fast-paced, office-based environment.
- Want to build a long-term career in the EdTech industry.
- Are motivated, reliable, and customer-focused.

What We Offer

- Join a high-growth EdTech company led by IIT Kharagpur alumni.
- Attractive performance-based incentives on top of fixed compensation.
- Learn from experienced professionals and industry leaders.
- Energetic, collaborative, and ownership-driven work culture.
- Opportunity to make a real impact by empowering learners across India.

About House Of EdTech House of EdTech (Goenka Kachave LLP) is a high-growth, multi-entity EdTech organization focused on delivering large-scale, outcome-driven professional education across high-impact domains including Artificial Intelligence, Finance, Data, Product Management, and Business Skills. Founded by Aditya Goenka and Aditya Kachave, IIT Kharagpur alumni, the organization has rapidly emerged as one of India's most dynamic EdTech groups — combining cutting-edge curriculum, practitioner-led training, and performance-driven execution. With a learner-first philosophy and deep expertise in digital education delivery, House of EdTech enables working professionals and entrepreneurs to upskill, increase productivity, and unlock measurable career and income growth.

Today, The Organization:

- Serves over 5 million learners across India and global markets
- Operates at an ARR exceeding ₹400 crore
- Employs 1,500+ professionals across sales, marketing, tech, product, and operations
- Maintains a strong presence in Pune and Kolkata, supported by pan-India digital reach

📌 Customer support executive (Kolkata)
🏢 House Of Edtech
📍 Kolkata