Customer Support Executive | Join Team Aramya

Aramya is looking for a Customer Support Executive to join our growing team in Gurugram.

About Aramya

Aramya is a fast-growing fashion & lifestyle company backed by Accel and Z47, building some of the most loved fashion and lifestyle brands. Join us as we continue to grow and expand across India.

Location: Gurugram | Work from Office

Experience: 6 Months - 2 Years

Working: 6 Days a Week | Roster-Based Week Off

What Youll Do

- Handle customer queries through chat and provide timely resolutions.
- Proactively connect with customers whenever required.
- Resolve customer concerns and social media complaints with empathy.
- Collect customer feedback and share insights with relevant teams.
- Maintain customer records and update internal systems/CRM.




- Coordinate with Delivery Partners for delivery-related concerns.
- Escalate complex or long-pending cases for faster resolution.
- Follow SOPs and ensure a smooth customer experience.

What Were Looking For
- 6 months - 2 years of experience in Customer Service/Chat Support.
- Strong written English and communication skills.
- Typing speed of 30 - 40 WPM preferred.
- Ability to handle multiple chats simultaneously.
- Experience with Freshchat/Freshdesk, Google Sheets or CRM preferred.
- Robust problem-solving and customer-handling skills.

Interested? Apply now and become a part of Team Aramya!

Share your updated resume:

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