? WE ARE HIRING – CUSTOMER CARE EXECUTIVE / CHAT SUPPORT EXECUTIVE ?️ E-Commerce Process | FiveS Digital FiveS Digital is hiring enthusiastic, customer-focused candidates for Voice & Chat Support roles in our E-Commerce process. ? Positions AvailableCustomer Care Executive – Voice Process Chat Support Executive – Non-Voice Process ? EligibilityFreshers and experienced candidates can apply Good verbal and/or written communication skills Basic knowledge of computers and internet applications Ability to understand and resolve customer queries professionally Comfortable working in rotational shifts Customer-focused with a positive attitude Willingness to work in a target-driven environment ? Voice Process – Job ResponsibilitiesHandle customer queries through inbound/outbound calls Assist customers with orders, products, payments, delivery, returns and refunds Resolve customer concerns efficiently and professionally Provide accurate information as per company guidelines Maintain a polite and positive communication style Document customer interactions accurately Escalate complex issues to the concerned team Meet defined quality,



productivity and customer satisfaction parameters ? Chat Process – Job ResponsibilitiesHandle customer queries and concerns through chat support Assist customers with orders, products, payments, delivery, returns and refunds Provide accurate and timely resolutions Maintain skilled and courteous written communication Follow SOPs, quality standards and process guidelines Maintain proper documentation of customer interactions Escalate unresolved or complex issues when required Achieve defined quality, productivity and customer satisfaction targets ⏰ Shift & Work DetailsProcess: E-Commerce – Voice & Chat Support Shift: Rotational shifts Week Off: 1 rotational week off Work Environment: Target-driven & customer-focused ? Why Join Us?Opportunity for freshers and experienced candidates Professional work environment Growth and learning opportunities Build a career in the E-Commerce / Customer Support industry ? Interested Candidates?Call / WhatsApp: (phone hidden) ? Share your CV and apply today! FiveS Digital – Your opportunity to build a career in Customer Support starts here!

📌 Customer Support Executive (Jamshedpur)
🏢 Five Splash Infotech
📍 Jamshedpur