Salary : 28k

Experience : 1 to 2years

Location : Bengaluru

Notice Period : Immediate joiners

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a positive customer experience.

The candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer interactions professionally across different channels.

Key Responsibilities

- Handle customer queries and provide timely and accurate resolutions.
- Communicate with customers through phone calls, emails, chat, and other support channels.
- Understand customer concerns and provide appropriate solutions.
- Handle complaints professionally while maintaining a positive customer experience.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Coordinate with internal teams to resolve customer-related issues.
- Provide customers with accurate information regarding products, services, orders, payments, or processes.
- Follow company policies, procedures, and customer service standards.
- Meet assigned customer service, response time, and resolution targets.
- Maintain professionalism and patience while handling difficult or challenging customers.




- Collect customer feedback and communicate recurring issues to the relevant teams.

Requirements

- 0–2 years of experience in Customer Support, Customer Service, BPO, Call Centre, or a related role.
- Freshers with excellent communication skills may also apply.
- Excellent verbal and written communication skills.
- Good command of English; knowledge of additional languages is an advantage.
- Robust listening and problem-solving skills.
- Customer-focused approach with a positive attitude.
- Ability to handle multiple customer queries efficiently.
- Comfortable working with computers, email, chat platforms, and basic MS Office tools.
- Positive typing and documentation skills.
- Ability to work independently as well as part of a team.
- Willingness to work in rotational shifts, weekends, or holidays if required.

Preferred Skills

- Experience handling customer queries through voice, chat, or email.
- Familiarity with CRM or customer support ticketing systems.
- Basic knowledge of Excel and Google Sheets.
- Ability to handle escalations professionally.
- Strong follow-up and coordination skills.
- Ability to work under pressure and meet deadlines.

Key Skills Customer Support, Customer Service, Voice Process, Chat Support, Email Support, Communication Skills, Problem Solving, Complaint Handling, Customer Relationship Management, CRM, Follow-up, MS Excel, Email Handling, Active Listening

Education

Any Graduate / Bachelor's Degree preferred.

Employment Type

Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Bengaluru)
🏢 Xpressedu
📍 Bengaluru