Schedule: 5 Days | Day Shifts | Operational Window: 9:30 AM – 9:30 PM
Experience: 0–2 Years | BPO experience preferred
Compensation: ₹2–4 LPA
About the Company
Malhir is a customer operations and verification services organisation with 30+ years of experience, supporting enterprise clients across industries through structured and reliable service delivery.
Role Overview
As a Customer Service Advisor, you will be responsible for handling customer interactions, resolving queries, maintaining service quality, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound calls and respond to emails/chat queries.
- Resolve customer concerns efficiently and professionally.
- Maintain accurate records of customer interactions.
- Meet CSAT, quality, productivity, SLA and TAT targets.
- Deliver consistent and high-quality customer service.
What We’re Looking For
- Strong English communication and customer-handling skills.
- Good problem-solving and service-delivery abilities.
- Ability to work towards call-centre metrics and targets.
- Willingness to work rotational day shifts.
- HSC or Graduate in any discipline.
- International BPO / voice / chat / email support experience is an advantage.
- Positive attitude, adaptability and willingness to learn.
What Success Looks Like
- Consistently achieving KPIs, SLAs and quality benchmarks.
- Building client confidence through reliable service.
- Adapting to feedback and contributing to process improvements.
- Collaborating effectively with the team.
- Growing into higher responsibilities and career opportunities.
Benefits
- Health Insurance
- 5-Day Work Week (rotational week-offs; Saturday–Sunday not fixed)
- Career growth and learning opportunities
- Supportive and collaborative work workplace