Experience: Fresher / Entry-level candidates can apply
Job Overview
We are looking for a Customer Support Representative to join our team and handle customer queries through inbound and outbound calls.
This is a non-target-based customer support role. The candidate will be responsible for assisting customers with product and order-related queries while ensuring a polite, professional, and positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with product and order-related queries.
- Provide accurate information about products, pricing, availability, and compatibility.
- Help customers with order status, delivery updates, returns, and exchanges.
- Maintain proper call records and update customer details in the system.
- Escalate complex or unresolved issues to the concerned department.
- Ensure a smooth and positive customer experience during every interaction.
Requirements
- Freshers are welcome to apply.
- Good communication skills in Hindi and fluent English.
- Polite, patient, and customer-friendly attitude.
- Good basic computer knowledge.
- Ability to handle customer calls professionally and calmly.
- Comfortable working from the office.
What We Offer
- Non-target-based role.
- Fixed salary.
- Training and development support.
- Friendly and supportive work setting.
- Growth opportunities within the company.
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s)
- Are you located in Vadodara?
- How would you rate your English communication skills?
- Apply only if your age is 30. Is your age 30?