Position: Customer Service Representative / Customer Care Executive
Employment Type: Full time
Experience: Freshers and candidates with 0–2 years of experience
Qualification: HSC (12th Pass) / Graduate
Job Responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide accurate information and solutions.
- Resolve complaints and service requests within the required timelines.
- Maintain proper records of customer interactions and update CRM/system details.
- Follow up with customers when required.
- Explain products, services, processes, and policies clearly.
- Maintain a customer-focused and professional approach during every interaction.
- Follow company policies, quality standards, and attendance/shift requirements.
- Coordinate with internal teams to resolve customer issues.
Required Skills
- Good verbal and written communication skills.
- Basic computer knowledge and ability to work with CRM systems.
- Customer-focused and problem-solving attitude.
- Good listening skills and patience.
- Basic English and Hindi communication.
- Knowledge of Marathi or other regional languages may be an advantage.
- Comfortable working in a voice/BPO environment.