We are looking for a Customer Acquisition & Support Executive to help us onboard and support customers using our digital platform. The company generates leads through online marketing and campaigns. This is not a cold-calling or lead-generation role. You will work primarily with interested leads who have already enquired about our platform.

Your responsibilities will include: Contact interested leads generated through our online campaigns. Understand their requirements and explain how our platform works. Follow up with leads and help convert them into registered/active users.

Guide customers through registration, profile setup and app usage. Provide basic technical support for issues related to the app/platform. Help customers complete onboarding if they face difficulty. Maintain regular follow-ups with interested and existing users.

Update lead status,



customer information and follow-up activity. Coordinate internally to resolve customer queries or technical issues. Assist with day-to-day operational tasks related to customer onboarding and platform activity.

Build good relationships with customers and ensure they have a smooth experience using the platform.

What we're looking for: Valuable communication skills, comfortable speaking with customers over phone/WhatsApp, basic understanding of mobile apps and technology, ability to follow up systematically, and a helpful problem-solving attitude.

Languages: Marathi and Hindi required; basic English preferred.

📌 Customer Support Executive (Pune)
🏢 Aalekh
📍 Pune