DAMAC AI runs some of the region's largest NVIDIA GPU clusters, sovereign cloud services and hyperscale data centre capacity across the Middle East and Asia. We're hiring a Customer Support Engineer to be the trusted technical voice our enterprise customers reach when they need help.
WHAT YOU'LL DO
- Own enterprise tickets end-to-end — investigate, resolve, verify, close
- Troubleshoot across GPU compute, storage, network, platform APIs and Kubernetes
- Guide customers through onboarding, APIs, SDKs and platform best practice
- Coordinate with NOC and L2/L3 engineering on complex or active incidents
- Build the knowledge base that helps the next customer self-serve
WHAT YOU BRING
- 3+ years in technical support, TAC or NOC for enterprise cloud or infrastructure customers
- Linux administration and container platform experience (Docker, Kubernetes)