Customer Support Executive – US Healthcare (Inbound Voice)
- Location
Salt Lake, Sector V, Kolkata (In office with complimentary cab drop service) Shift & Schedule
- Night Shift aligned with U.S. time zones
- Days Off: Fixed weekends – Saturday & Sunday
- Rotation: Monday to Friday workweek
About the Role As a part of our US healthcare support team, you will:
- Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
- Resolve queries professionally and accurately, ensuring timely issue resolution.
- Listen actively, empathize, and provide clear, personalized support.
Requirements
- Strong communication skills in English (verbal & written), preferably US accent-neutral.
- Minimum 12th pass; graduation or diploma is a plus.
- Comfortable working night shifts in U.S. time zones.
- Preferred: Fresher/Prior experienced, All are welcome.
Compensation & Benefits
- In-hand Salary: ₹15,000–₹19,000 per month
- Travel Allowance + Subsidized Meals
- Free Cab Drop after night shift
- Attendance Bonus: ₹1,000 per month
- Annual Performance Bonus: Up to ₹15,000
- PF & ESI
Pay: ₹15,000.00 - ₹19,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Customer Support Associate (Kolkata)
🏢 Nexus Career
📍 Kolkata
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