Company Description

TraviYo is a comprehensive platform designed to support travel professionals by providing integrated technology, marketing, and mentorship solutions. The company focuses on helping travel businesses transition from offline operations to robust online models. TraviYo enables agencies to streamline processes, enhance customer engagement, and improve their digital presence.

Team members contribute to empowering travel companies to grow sustainably in a competitive, tech-driven market. Working at TraviYo offers the opportunity to be part of a dynamic environment that supports innovation in the travel industry.

Role Description The Customer Support Associate role at TraviYo is a full-time, on-site position based in Noida. In this role, the associate responds to customer inquiries via phone, email, and chat, providing transparent and timely assistance on TraviYo’s products and services. The role involves handling support tickets, troubleshooting common issues, and guiding users through platform features and processes.

The associate collaborates with internal teams to resolve complex problems, ensures a positive customer experience, and may assist with basic onboarding or training for new clients.



Daily activities also include documenting interactions, following up on pending requests, and proactively identifying opportunities to improve service quality.

Qualifications

- Candidates should possess strong skills in Customer Support, Customer Service, and Customer Experience.
- Candidates should possess skills related to Sales, including upselling and cross-selling where appropriate.
- Candidates should possess Training skills to guide customers through product features and basic usage.
- Candidates should possess excellent communication skills, both verbal and written, and robust active listening abilities.
- Candidates should possess problem-solving abilities, attention to detail, and the capacity to manage multiple customer queries efficiently.
- Prior experience in customer-facing roles, preferably in SaaS, technology, or travel industry, is beneficial.
- Relevant educational background in business, communications, hospitality, or a similar field is an advantage.
- Candidates should possess the ability to work collaboratively in an on-site team environment and adapt to evolving processes and tools.

📌 Customer Support Associate (Noida)
🏢 TraviYo
📍 Noida