Customer Support Associate (Bengaluru)

Customer Support Associate (Bengaluru)

02 Oct
|
Arotha Profconsul
|
Bengaluru

02 Oct

Arotha Profconsul

Bengaluru

Roles and Responsibilities :

- Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.

- Utilize semi-voice technology to handle high-volume calls while maintaining accuracy and efficiency.

- Collaborate with internal teams to troubleshoot complex issues and escalate when necessary to ensure prompt resolution.

- Analyze call quality metrics to identify areas for improvement and implement changes to enhance overall performance.

Job Requirements :

- 3-6 years of experience in a similar role within the BPO/Call Centre industry.

- Robust communication skills with excellent verbal expression blend (phone) or written communication abilities (email/chat).

- Proficiency in handling multiple conversations simultaneously using blended processes.

📌 Customer Support Associate (Bengaluru)
🏢 Arotha Profconsul
📍 Bengaluru

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