Job Summary

We are looking for a customer-focused Customer Support Executive – Architects to manage communication and support for architects, interior designers, and project professionals. The candidate will handle enquiries, provide product information, coordinate samples and quotations, follow up on requirements, and ensure excellent customer service.

Key Responsibilities

- Handle enquiries and communication from architects and interior designers.
- Understand customer requirements and provide appropriate product or service information.
- Coordinate with the sales, design, technical, and operations teams to resolve customer queries.
- Provide product specifications, catalogues, samples, brochures, and other required information.
- Prepare and share quotations and product details as required.
- Follow up with architects regarding enquiries, samples, quotations, and ongoing requirements.
- Maintain regular communication and build strong professional relationships with architects and design professionals.
- Maintain accurate records of enquiries, follow-ups, customer interactions, and project requirements.
- Coordinate sample dispatches and ensure timely delivery to clients.
- Handle customer complaints and coordinate with the relevant department for resolution.
- Keep customers updated regarding order status, delivery timelines, and project requirements.
- Assist the sales team in converting enquiries into business opportunities.
- Maintain a database of architects, interior designers, consultants, and potential clients.
- Conduct regular follow-ups to identify new project opportunities.




- Prepare daily, weekly, and monthly customer support reports.
- Ensure a high level of customer satisfaction and skilled communication.

Requirements
- Graduate in any discipline; candidates from Architecture, Interior Design, Sales, Marketing, or Business Administration backgrounds will be preferred.
- 1–3 years of experience in customer support, sales coordination, architect relations, or a related role.
- Experience dealing with architects, interior designers, contractors, or building-material professionals is an advantage.
- Excellent communication and interpersonal skills.
- Good knowledge of MS Office, especially Excel and Word.
- Solid follow-up and coordination skills.
- Customer-oriented and problem-solving approach.
- Good organizational and time-management skills.
- Ability to handle multiple customer requirements simultaneously.

Key Skills
- Customer Support
- Architect Relationship Management
- Client Coordination
- Customer Relationship Management
- Sales Support
- Lead Follow-up
- Enquiry Handling
- Quotation Coordination
- Product Knowledge
- Sample Coordination
- Complaint Resolution
- CRM
- MS Excel
- Communication Skills
- Interpersonal Skills
- Follow-up Skills
- Problem Solving
- Time Management

Preferred Background Candidates with experience in building materials, tiles, sanitaryware, furniture, lighting, architectural products, interior products, construction materials, or design solutions will be preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support : Architect (Nashik)
🏢 QTONET PRIVATE
📍 Nashik